Frequently Asked Questions

How long does delivery take?

Orders are delivered within the following estimated timeframes:

  • Order handling: 1–2 business days

  • Transit time: 6–8 business days

  • Estimated delivery time: 7–10 business days

For more detailed information, please refer to our Shipping Policy.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders delivered within Australia.
More details can be found in our Shipping Policy.

Where is Bambeso based?

Bambeso is an Australian-owned business, operating from Sydney, New South Wales.
At this time, we ship within Australia only.

What if my item arrives faulty or damaged?

If your order arrives faulty, damaged, or incorrect, please contact us as soon as possible. We will arrange a replacement or refund in line with our Returns & Refunds Policy.

Can I cancel my order after placing it?

Orders may be cancelled within 24 hours of being placed, provided they have not yet been processed or dispatched. Please contact us promptly if you wish to cancel.

What is your return policy?

We offer a straightforward return process. Full details, including eligibility and timeframes, are outlined in our Returns & Refunds Policy.

When will I receive my refund?

Once a returned item is received and inspected, approved refunds are processed to the original payment method.
Please allow up to 7 business days for the funds to appear, depending on your bank or payment provider.

Do your products come with a warranty?

Yes. All purchases are covered by a 30-day warranty. Further information is available in our Returns & Refunds Policy.

How can I contact customer support?

You can reach our support team by emailing info@bambeso.com. We aim to respond to all enquiries within 1–2 business days.

Do you ship internationally?

No. Bambeso currently delivers within Australia only.

Do you have a physical store?

Bambeso operates exclusively online. This allows us to offer a wider product range and competitive pricing.

Do you accept bulk or wholesale orders?

Yes, bulk orders may be available. Please contact us to discuss your requirements. 

How do exchanges work?

If you would like to exchange an item, please refer to our Returns & Refunds Policy for instructions and eligibility details.

How can I track my order?

Once your order has been dispatched, you will receive an email with tracking information. You can also track your order through the Track Order page on our website.

Couldn't find your answer?

We're here to help. If you couldn't find the information you were looking for, please reach out to us directly via our Contact Us page. Our team is eager to assist you. 

Customer Support Hours:
Monday to Friday, 9:00 AM – 5:00 PM (AEST)

We aim to respond to all enquiries within 1–2 business days.